General FAQs

1. Shipping
2. Billing
3. Customer Question


1. Shipping:

Shipping Rates:

Please note that we need 1 business day to process your order


. Standard Shipping (3-5 Business Days): $5.95 , and FREE for orders over $39

(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)

Returns & Exchanges How do I place a return or exchange?

We're sorry you didn't love your Prettyvol. Please reach out to or visit one of our stores with your order number and the products you'd like to exchange or return, and we'll take care of the rest.


Help! I can’t find my return slip.

Don’t worry—Prettyvol packages don’t include return slips. Just reach out to and we’ll help you place your return or exchange.


What’s your return policy?

All returns must be processed within 30 days of receiving the order. To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to Order # (Prettyvol#) must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards are final sale.


How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.


What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the Prettyvol you ordered!


How do gift returns or exchanges work?

If you were gifted Prettyvol but it isn't what you had in mind, you can return your items for store credit. Please reach out to with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email in 1 hour after your placed your order, otherwise we might not be able to change the address.

2. Billing:

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at

What forms of payment do you accept?

We accept Paypal, Visa, Mastercard, Maestro, American Express, Google Pay, Apple Pay, Klarna, Shop Pay, iDEAL, eps-Überweisung, Bancontact, Sofort.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.


3. Customer Question:

How are Prettyvol products different from other beauty brands?

Our products reflect our belief that beauty should be fun & exciting. Our formulas are designed to enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from people who love beauty.

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

How can I update my order?

Please email us at as soon as possible (within 60 min of placing your order) if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.